Focus on Service Excellence Pays Off for Dentist and Banker Alike

Treating staff and patients like gold is a philosophy that is paying dividends for Dr. Robert J. Odegard. Dr. Odegard and his team offer general and specialty dental services — ranging from cosmetic dentistry, gum care and gum surgeries to dental implants, oral surgery (such as wisdom teeth extractions) and dental implants. Dr. Odegard's comprehensive dentistry practice operates from a state-of-the-art office located within the Renton Highlands medical/dental building he owns and leases to other like-minded professionals.

Dr. Odegard made the decision in 1991 to launch his private practice and he relied upon the counsel of Cascade Bank to secure financing. "Cascade was great to work with and provided a lot of expertise to help me set up a budget and business projections so that I could qualify for the loan. During the first year, revenues far exceeded projections."Cascade took the time and personal interest to counsel me and help me with the numbers so I could be successful," Dr. Odegard explained. "Since then, I have referred many people to Cascade.”

"Later, when I needed financing for my new offices in the new building, I called upon Cascade Bank to secure financing. Cascade is very concerned about the success of their clients. They're willing to create suggestions about how deals can be put together. Cascade is very concerned that the customer wins. In the end, it's a win-win for everyone. That is a tone that carries forward in all of his interactions at Cascade Bank. "Every time I go to Cascade, I feel important. The staff makes me feel good and always takes an interest in how things are going for me."

Looking ahead, Dr. Odegard intends to build an even stronger office and concentrate more on cosmetic procedures that bring joy and satisfaction to patient and dentist alike. He is committed to advancing his professional skills and recently earned a Masters Degree from The Academy of General Dentistry and the International Congress of Oral Implantologists.

"The more I learn, the more I can do for my patients," he said. Dr. Odegard also anticipates achieving full occupancy in his medical/dental building soon. Enjoying the new office and nurturing relationships with families as they grow are high priorities. And, since he hired another dentist to work with him, he looks forward to spending a bit more time with his wife and three children.

Dr. Odegard's focus on service excellence gives his patients and his banker much to smile about. To learn more about his practice, visit http://www.drodegard.com.